Cancellation and Refund Policy

1. Overview

This policy applies to paid Beacon+ subscriptions purchased directly from beacon-AI, trading as Beacon-AI.

Beacon+ is a digital subscription service. The subscription price, billing interval, included features and renewal arrangements will be shown before you complete a purchase.

This policy forms part of our Terms and Conditions. Nothing in this policy excludes or limits rights that cannot lawfully be excluded under UK consumer law.

2. How to cancel Beacon+

You may cancel a recurring Beacon+ subscription at any time before its next renewal.

Depending on the account features available at the time, you may cancel by:

• opening your Beacon-AI account settings;
• selecting the Beacon+ subscription or billing section;
• choosing the option to manage or cancel your subscription;
• using the Stripe-hosted customer billing portal; or
• contacting us using the details at the end of this policy.

Your cancellation is complete when the billing system confirms that the subscription has been cancelled or scheduled not to renew.

Please retain the cancellation confirmation for your records.

3. What happens after cancellation?

Unless we tell you otherwise or applicable law requires a different outcome, cancellation will take effect at the end of the subscription period that has already been paid for.

Until that date, you may continue to use the Beacon+ features included in your plan.

After the subscription ends:

• you will no longer be charged for future renewal periods;
• access to paid Beacon+ features may end;
• your account may revert to a free service tier, where available;
• saved subscription-only features may become unavailable; and
• information associated with your account will be handled according to our Privacy Policy.

4. Statutory cooling-off rights

Consumers who purchase Beacon+ online may have a statutory right to cancel within 14 days after the day the subscription contract is entered into.

You do not need to use particular wording or provide a reason. You must clearly tell us that you have decided to cancel.

You may do this by email or through another cancellation method made available by Beacon-AI.

The extent of any refund may depend on whether you requested immediate access to Beacon+ and how much of the service was supplied before you cancelled.

5. Immediate access during the cancellation period

Beacon+ is intended to become available shortly after payment. At checkout, you may therefore be asked to expressly request that the service begins before the end of the statutory cancellation period.

Where required, we will also explain the effect that requesting immediate performance may have on your cancellation and refund rights.

If you cancel after expressly requesting that a service begins during the cancellation period, we may be entitled to deduct a proportionate amount for the service supplied before you notified us of cancellation.

We will not apply a deduction where the law does not permit one, including where required information or consent was not properly obtained.

6. When a refund may be available

You may be entitled to a full or partial refund where:

• you validly exercise a statutory cancellation right;
• Beacon+ was not supplied as agreed;
• a material paid feature was unavailable for a significant period;
• the service was not provided with reasonable care and skill;
• the subscription did not match its description;
• you were charged after a properly completed cancellation;
• you were charged more than once for the same subscription period;
• a payment was taken without your authorisation;
• we discontinue a prepaid service before the end of the paid period; or
• applicable consumer law otherwise requires a refund or price reduction.

We may also issue a discretionary refund where we consider it fair and reasonable, even where a refund is not legally required.

A discretionary refund in one case does not create an automatic entitlement to the same outcome in another case.

7. When a refund will not normally be provided

Subject to your statutory rights, we will not normally provide a refund merely because:

• you forgot to cancel before a clearly disclosed renewal date;
• you changed your mind after using the paid service outside an applicable cancellation period;
• you did not use the subscription during the paid period;
• you no longer need the service;
• you failed to cancel through an available cancellation method;
• you deleted the app, browser data or account without cancelling the subscription;
• a third-party merchant changed the price or availability of a recommended item;
• you were dissatisfied with a third-party product or service purchased through an affiliate link; or
• an individual recommendation did not lead to the outcome you expected.

These examples do not override rights available under consumer law. We will consider the specific facts of each request.

8. Problems with Beacon+

Contact us promptly if Beacon+ is unavailable, does not match its description or is not working as reasonably expected.

We may first attempt to:

• investigate the problem;
• restore access;
• repair an affected feature;
• provide reasonable troubleshooting instructions;
• correct an account or billing error; or
• provide an alternative remedy that does not reduce your statutory rights.

Where the issue cannot be resolved within a reasonable time or without significant inconvenience, you may be entitled to an appropriate price reduction or refund.

9. Subscription renewals

Recurring Beacon+ subscriptions renew at the billing interval shown during checkout until cancelled.

Renewal charges will normally be collected using the payment method stored with Stripe shortly before or on the renewal date.

We will provide renewal information and reminders where required by applicable law.

If you cancel before the renewal is processed, you should not be charged for the next subscription period. Contact us promptly if a payment is collected after a cancellation that had already taken effect.

Price changes

If we change the recurring subscription price, we will provide any advance notice required by law and explain when the new price will apply.

You may cancel before the revised price takes effect.

10. Failed, disputed and duplicate payments

If a payment fails, Stripe or Beacon-AI may attempt to collect it again or ask you to update your payment method.

Beacon+ access may be restricted or suspended while a payment remains overdue.

If you believe a charge is unauthorised, duplicated or incorrect, contact us as soon as possible with the relevant payment details.

You may also have rights through your bank or card provider. Starting a payment dispute does not prevent you from contacting Beacon-AI, but please tell us if a dispute is already open so that we do not process the same issue twice.

11. Purchases made through affiliate links

This policy covers payments made directly to Beacon-AI for Beacon+.

It does not govern refunds for products, bookings or services purchased from Amazon or another third-party merchant through a Beacon-AI recommendation or affiliate link.

For a third-party purchase, contact the relevant retailer, marketplace, airline, hotel, booking platform or service provider.

The third party's own cancellation, return, warranty and refund terms will apply, together with any statutory rights you have against that seller.

Read our Affiliate Disclosure for more information about these relationships.

12. How to request a refund

Send your request to Contact@beacon-ai.co.uk.

To help us investigate efficiently, include:

• your full name;
• the email address linked to your Beacon-AI account;
• the date and amount of the payment;
• the subscription plan involved;
• the reason for your request;
• the date you attempted to cancel, where relevant; and
• any confirmation, invoice or receipt that may help us locate the payment.

Do not send your complete card number, security code, password or other sensitive login information.

We may ask for additional information where reasonably necessary to verify the account, locate the payment or prevent fraud.

13. How refunds are processed

Approved refunds will normally be returned to the original payment method used for the subscription.

We will process refunds without undue delay and within any period required by law.

After Beacon-AI submits a refund, your bank, card provider or payment provider may require additional time to display the credit in your account.

We do not control the processing time of your financial institution.

Where only part of the paid service is refundable, we may issue a proportionate refund calculated according to the circumstances and applicable law.

We will explain the outcome of your request, including any deduction or refusal, unless legal, security or fraud-prevention requirements prevent us from disclosing particular information.

14. Account data after cancellation

Cancelling Beacon+ does not automatically delete your Beacon-AI account or all information associated with it.

You may separately request account deletion, subject to information that we must retain for legal, accounting, fraud-prevention, dispute-resolution or security purposes.

Our Privacy Policy explains how long different categories of information may be retained.

15. Changes to this policy

We may update this policy when our subscription plans, payment systems, legal obligations or business practices change.

The latest version will be published on this page with an updated revision date.

A policy change will not retrospectively remove any statutory right or refund entitlement you have already acquired.

16. Contact us

Contact us if you need help cancelling Beacon+, believe a payment is incorrect or wish to request a refund.